• PEOPLE WERE VERY NICE AND FRIENDLY, BUILDING VERY VERY COOL! ~ Keith

• Negotiable not just from one associate, but from entire Rouen Team starting from the General Manager… ~ Paula

• Absolutely No pressure on the sale AND the paperwork went incredibly smoothly! ~ Elaine

• Love the new service department, waiting area and extended service hours. ~ Bonnie

• The waiting area was very well kept, just renovated, and is set up nicely to take the whole family. Very well trained service advisor, treated me with the upmost attention. ~ Arnold

• Love their new service and waiting area. Coffee was great and fresh! ~ Debbie

• Everyone was organized and prompt. ~ Erin

• Upon entering the dealership I felt like a long time member of the Toyota “family”, very welcoming ! ~ Dennis

• The salesman and the sales manager were always very courteous and did not make an attempt to “hard sell” their cars. I found them very easy to deal with while purchasing my SUV. ~ Thomas

• The salesman who sold me my car, is the best salesman I have ever dealt with. I never felt pressured... ~ Mary

• The waiting room has overstuffed furniture and looks like a hotel lobby rather than a car dealers waiting room! It even had a little kitchenette with coffee and cookies. This place is amazing. ~ Barbara

• FANTASTIC waiting area! Best experience in several decades! ~ Mary

• I cannot speak highly enough for your outstanding sales people… there was very little pressure and I believe I got a very good deal. ~ Tom and Dee

• They seem to go out of their way to make waiting a pleasant experience ~ Marie

• Everyone is very helpful and friendly  ~ Amy

• Service at this dealership has ALWAYS been excellent and have never had any complaints. ~ Susan

• Thanks to everyone, I have never had to bring my vehicle back for any “adjustments”, done right the first time – on my tight schedule that’s a big plus… ~ Dave

• Rouen’s service was excellent as usual. My wife and I were impressed with the friendly and informative people. ~ Jim & Barb

• You guys rock ! ~ Josh & Christie

• They even washed my car ! ~ Dan

• I was in and out for service – it was great ! The new facility is awesome. ~ Scott

• Prompt and courteous personnel – Very very clean facility… ~ Barbara

• The extended service hours are great ! I work out of town and it is most convenient to have all day Saturday hours. ~ Dawn

• Quick service – Nice waiting area ! ~ David

• All aspects are excellent and FAR superior to experiences I have had at other dealers – Great job !  ~ John

• Your crew goes above the call of duty… you helped us avoid what could have been a very disappointing start to our vacation… If it weren’t for such a long drive from Colorado, we would buy our next car from Rouen Toyota! ~ Larry

• They didn’t have the tires I needed in stock but took the time to call around, locate them and install them all in a relatively short period of time. Thanks ! ~ Mike

• Thanks for the terrific service ! ~ Mike S.

• Although we showed up quite unexpectedly, and the service department seemed to be bustling, Scott had our problem evaluated and repaired immediately while we waited in the extremely clean and comfortable waiting area … ~ Kathryn

• Beautiful waiting area ! Very nice amenities ! ~ Barb

• They are really superb. I love the place. ~ Sam

• I was able to use the WiFi while waiting for the diagnosis, which made it convenient to check in on my work while I was away. Thanks ! ~ Brent

• The new dealership is very customer oriented . ~ Dawn

Note : Testimonials taken from letters written to the dealership and Toyota Survey comments from August 2009 – December 2009.